This Privacy Policy explains how bet ninja mobile collects, uses, stores, and protects your personal information when you visit or use betninjamobile.com. As a casino licensed by the UK Gambling Commission (UKGC), we are bound by strict data protection and regulatory obligations. Please read this document carefully. By registering an account or using our services, you confirm that you have read and understood this policy.

1. Who We Are

bet ninja mobile operates betninjamobile.com and is licensed and regulated by the UK Gambling Commission. References in this policy to "we", "us", or "our" mean bet ninja mobile. References to "you" or "your" mean any individual who visits, registers with, or uses betninjamobile.com.

We are a data controller in respect of the personal information we hold about you. This means we determine the purposes for which and the manner in which your personal data is processed. Where we engage third-party processors — such as payment providers, game studios, or identity verification services — those parties act on our instructions and are contractually required to protect your information in accordance with applicable law.

If you have any questions about this Privacy Policy or how we handle your data, you may contact us via our 24/7 Live Chat or by email through the contact details available on betninjamobile.com.

2. The Information We Collect

We collect personal information in several ways: directly from you when you register or interact with us, automatically through your use of betninjamobile.com, and from third parties where permitted by law and necessary for our regulatory obligations.

2.1 Information You Provide to Us

• Registration data: full name, date of birth, home address, email address, and telephone number provided when you create an account.
• Identity and verification documents: copies of government-issued photo ID (such as a passport or driving licence), proof of address (such as a utility bill or bank statement), and, where required, source of funds or source of wealth documentation. These are collected as part of our Know Your Customer (KYC) obligations under UKGC licence conditions.
• Payment information: details of the payment methods you use, including card details (processed securely via regulated payment processors), e-wallet account references (PayPal, Skrill, Neteller), and bank account information where bank transfer is used. We do not store full card numbers on our own systems.
• Communications: any messages you send us via live chat, email, or any other contact channel, including support queries, complaints, and bonus-related enquiries.
• Responsible gaming preferences: any deposit limits, session time reminders, reality-check settings, cooling-off periods, or self-exclusion requests you submit through your account.
• Marketing preferences: your choices regarding promotional communications, including whether you wish to receive emails or notifications about reload bonuses, free spin drops, cashback deals, and other weekly promotions.

2.2 Information We Collect Automatically

• Technical data: IP address, browser type and version, operating system, device type (including whether you are on iOS or Android), referring URLs, and pages visited on betninjamobile.com.
• Usage data: games played, session durations, wagers placed, deposit and withdrawal activity, bonus claims, and interactions with lobby features including live casino tables and instant-win games.
• Cookies and similar technologies: information collected via cookies, pixel tags, and local storage. Please see Section 9 (Cookies) for full details.
• Progressive Web App (PWA) data: if you install our PWA on your home screen via Safari or Chrome, we may collect technical data related to the app session and device to maintain your login and deliver a consistent experience.

2.3 Information from Third Parties

• Identity verification providers: we may receive information from third-party KYC and anti-fraud services to verify your identity, age, and address, and to screen you against sanctions lists and self-exclusion registers such as GAMSTOP.
• Payment processors: confirmation of transaction status and, where relevant, fraud screening results from Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and banking partners.
• Regulatory bodies: information shared with or received from the UK Gambling Commission in connection with our licensing obligations.
• Game providers: aggregated or session-level data from studios including NetEnt, Pragmatic Play, Play'n GO, Microgaming, Big Time Gaming, Red Tiger, and Evolution Gaming, used to deliver and audit game outcomes.

3. How We Use Your Information

We use your personal information for the purposes set out below. For each purpose, we identify the legal basis under UK data protection law on which we rely.

4. Know Your Customer (KYC) and Verification

As a UKGC-licensed operator, we are legally required to verify the identity and age of all players before they can withdraw funds, and we may request verification at an earlier stage in certain circumstances. This is not optional — it is a condition of our licence and exists to protect both players and the integrity of our platform.

KYC checks may require you to provide one or more of the following:

• Government-issued photo identification (passport, national identity card, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of the payment method used (for example, a screenshot of your e-wallet account or a redacted bank statement)
• Source of funds or source of wealth documentation, where our AML obligations or transaction monitoring triggers require it

Documents provided for KYC purposes are handled with the highest level of care. They are processed through secure, regulated channels and retained only for as long as required by law or our regulatory obligations. Third-party identity verification providers who assist with these checks are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

We may also screen your details against relevant registers, including national self-exclusion schemes such as GAMSTOP, to honour our responsible gaming commitments.

5. Responsible Gaming Data

bet ninja mobile takes responsible gaming seriously as a UKGC licence obligation and as a matter of player welfare, not as a compliance checkbox. When you use any of our responsible gaming tools, we process the relevant data to give effect to your choices and to meet our regulatory duties.

The responsible gaming tools we operate include:

• Deposit limits: daily, weekly, or monthly caps set by you, which we implement and monitor against your actual deposit activity.
• Session time reminders: alerts triggered at intervals you choose to keep you informed of how long you have been playing.
• Reality checks: on-screen prompts during sessions reminding you of your session duration and activity.
• Cooling-off periods: temporary account restrictions applied without delay upon your request.
• Self-exclusion: temporary or permanent exclusion from betninjamobile.com, processed promptly upon request and maintained for the duration you specify. During any self-exclusion, we will suppress all marketing communications to you.

Data relating to your responsible gaming choices and history is retained as long as your account is active and for such period thereafter as required by our UKGC licence conditions and AML obligations. This data may be shared with the UKGC or other regulatory bodies where we are required to do so.

6. Marketing Communications

Where you have opted in to receive marketing communications, or where we have another lawful basis to contact you, we may send you information about promotions and offers available at betninjamobile.com, including our weekly reload bonuses, free spin drops, cashback deals, and loyalty rewards.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Updating your marketing preferences in your account settings
• Contacting us via live chat or email and requesting that we stop sending marketing communications

Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it. Please note that even if you opt out of marketing, we will continue to send you transactional and account-related communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and important security alerts.

We will never send marketing communications to players who are self-excluded or subject to a cooling-off period.

7. Sharing Your Information

We do not sell your personal data to third parties. We share your information only in the circumstances described below, and only to the extent necessary for the relevant purpose.

7.1 Service Providers and Data Processors

We engage third-party companies to help us operate betninjamobile.com and deliver our services. These include:

• Payment processors: Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and banking partners, for the purpose of processing your deposits and withdrawals.
• Game providers: including NetEnt, Pragmatic Play, Play'n GO, Microgaming, Big Time Gaming, Red Tiger, and Evolution Gaming, to deliver the 3,000+ titles in our lobby and to ensure the integrity of game outcomes.
• KYC and identity verification providers: third-party services that assist us in verifying your identity and age, screening for fraud, and checking against self-exclusion registers.
• Customer support technology providers: platforms that support our 24/7 live chat and email support functions.
• IT infrastructure and hosting providers: companies that host and maintain betninjamobile.com and its associated systems.
• Analytics providers: services that help us understand how players use betninjamobile.com so we can improve performance and user experience.

All third-party processors are required by contract to process your data only on our instructions, to keep it confidential, and to maintain appropriate technical and organisational security measures.

7.2 Regulatory and Legal Disclosures

We may share your personal information with:

• The UK Gambling Commission, in connection with our licence obligations, regulatory audits, or investigations.
• Law enforcement authorities, courts, or other government bodies where we are required to do so by law, court order, or regulatory direction.
• Fraud prevention agencies and financial intelligence bodies, where we are obliged to report suspicious activity under AML legislation.

7.3 Business Transfers

In the event that bet ninja mobile or betninjamobile.com is subject to a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will notify you of any such change that materially affects how your data is processed, and the successor entity will remain bound by the commitments made in this Privacy Policy.

8. International Data Transfers

Some of our third-party service providers, including game studios and technology vendors, may be located or process data outside the United Kingdom. Where we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect it, in accordance with UK data protection law. These safeguards may include:

• Transfers to countries recognised by the UK as providing an adequate level of data protection
• Use of the UK's International Data Transfer Agreement (IDTA) or standard contractual clauses approved for use in the UK
• Other legally approved transfer mechanisms where applicable

You may request further information about the safeguards we rely on for international transfers by contacting us using the details on betninjamobile.com.

9. Cookies and Tracking Technologies

betninjamobile.com uses cookies and similar technologies to operate the site, remember your preferences, keep you logged in, analyse usage patterns, and, where you have consented, deliver relevant marketing content.

9.1 Types of Cookies We Use

When you first visit betninjamobile.com, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or manage your preferences in detail. You may update your cookie preferences at any time through the cookie settings link available on the site.

You may also control cookies through your browser settings. Please note that restricting certain cookies may affect the functionality of betninjamobile.com — for example, you may need to log in more frequently or some site features may not behave as expected.

10. Data Security

We take the security of your personal data seriously. betninjamobile.com uses SSL (Secure Sockets Layer) encryption to protect data in transit between your browser or device and our servers. Our payment processing is handled through verified, regulated payment channels, and we do not store full payment card numbers on our own systems.

We maintain appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly in line with industry standards and our UKGC compliance obligations.

Access to your personal data within our organisation is restricted to personnel who genuinely need it to carry out their functions, and all such personnel are subject to confidentiality obligations.

Although we take every reasonable precaution, no method of electronic transmission or storage is completely secure. If you have any concerns about the security of your account, please contact us immediately via live chat or email.

11. Data Retention

We retain your personal data for as long as your account remains active and for such period thereafter as is necessary to comply with our legal, regulatory, and contractual obligations. In particular:

• Account and transaction records: retained for a minimum of five years following account closure or your last transaction, as required by AML legislation and UKGC licence conditions. In some circumstances a longer period may apply.
• KYC and identity documents: retained for a minimum of five years following the end of the business relationship, or longer where required by law or an ongoing regulatory matter.
• Responsible gaming records: including self-exclusion and limit-setting history, retained for the period required by UKGC licence conditions to prevent circumvention of responsible gaming protections.
• Customer support communications: retained for a reasonable period to allow us to respond to follow-up queries and complaints, and to demonstrate compliance where required.
• Marketing consent records: retained for as long as necessary to demonstrate your consent or its withdrawal.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures.

12. Your Rights Under UK Data Protection Law

Under UK data protection law, you have the following rights in respect of the personal data we hold about you. We will respond to any valid request within one calendar month of receipt, free of charge in most circumstances.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how we use it (commonly known as a Subject Access Request).
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. You can update some details directly in your account settings.
• Right to erasure: in certain circumstances you may ask us to delete your personal data. This right is not absolute — where we are required to retain data by law or regulatory obligation (for example, AML or UKGC record-keeping requirements), we may not be able to comply fully with an erasure request.
• Right to restriction of processing: in certain circumstances you may ask us to restrict how we process your personal data whilst a query or complaint is being resolved.
• Right to data portability: where we process your data on the basis of your consent or performance of a contract, and the processing is carried out by automated means, you may ask us to provide your data in a structured, commonly used, and machine-readable format.
• Right to object: you may object to processing carried out on the basis of our legitimate interests. We will assess whether our legitimate interests override your rights and interests in the specific circumstances.
• Rights related to automated decision-making: where we make decisions about you solely by automated means that produce legal or similarly significant effects, you have the right to request human review of that decision, to express your point of view, and to contest the outcome. We will inform you where such automated processing takes place.
• Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please contact us via live chat or email through betninjamobile.com. We may need to verify your identity before processing your request. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk.

13. Children and Age Verification

betninjamobile.com is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. As part of our UKGC licence obligations, we conduct age verification checks on all players, and we may request documentary evidence of age before permitting play or processing any withdrawal.

If we discover that we have inadvertently collected personal data from a person under the age of 18, we will take immediate steps to close the relevant account and delete the data, in accordance with our regulatory obligations.

14. Third-Party Links and Services

betninjamobile.com may contain links to third-party websites, including game provider portals, payment method landing pages, or responsible gaming resources. This Privacy Policy applies only to betninjamobile.com and the services operated by bet ninja mobile. We are not responsible for the privacy practices or content of any third-party site. We recommend that you review the privacy policy of any third-party site you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or regulatory requirements. When we make material changes, we will notify you by prominent notice on betninjamobile.com and, where appropriate, by email. The date at the bottom of this page shows when the policy was last revised. Your continued use of betninjamobile.com following notification of any changes constitutes your acknowledgement of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us using any of the following methods:

• Live Chat: available 24/7 through betninjamobile.com
• Email: via the contact address listed on betninjamobile.com

If you are not satisfied with how we have addressed your concern, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, or by telephone on 0303 123 1113. You may also have the right to raise gambling-related complaints with the UK Gambling Commission or an approved Alternative Dispute Resolution (ADR) provider in accordance with our UKGC licence conditions.

This Privacy Policy was last reviewed and updated in 2025. bet ninja mobile is licensed and regulated by the UK Gambling Commission. betninjamobile.com is operated in accordance with UKGC licence conditions and codes of practice.